The image gets stuck when DVR is playing back by single or multi-channel cameras. If not, please contact tech support for the next steps. Check to see if the problem is resolved by the above steps. Select “Menu > Record > Parameters > Record”, and set the Stream Type as “Audio & Video”.ģ. Verify the setting parameters are correct. Verify the cable between the pickup and camera is connected well, matched, and compatible.Ģ. Possible Reasons:Ī) Cable between the pickup and camera is not connected well, mismatched, or incompatible.ī) The stream type is not set as “Video & Audio”. When using the device to get the live view audio, there is no sound or there is too much noise, or the volume is too low. Select “Menu > Record > Parameters > Record”, and set the Frame rate to Full Frame.ģ. Verify the frame rate is real-time frame rate. Select “Menu > Record > Encoding > Record”, and set the resolution of Main Stream (Event) the same as the one of Main Stream (Normal).Ģ. Check the parameters of Main Stream (Normal) and Main Stream (Event). Possible Reasons:Ī) The frame rate has not reached the real-time frame rate. Live view stuck when video outputs locally. Check if the fault is solved by the step 1 to step 3.Ģ) If not, please contact tech support for the next steps. Verify the HDD is detected or is in good condition.Ģ) If the HDD is not detected or the status is “Abnormal”, please replace the dedicated HDD according to the requirement.Ĥ. Note: Please refer to the “Quick Operation Guide” for the HDD installation steps.Ģ) If you do not want to install a HDD, select “Menu>Configuration > Exceptions”, and uncheck the Audible Warning checkbox of “HDD Error”.Ģ) If the status of the HDD is “Uninitialized”, please check the checkbox of corresponding HDD and click the “Init” button.ģ. Verify at least one HDD is installed in the device.ġ) If not, please install the compatible HDD. Possible Reasons:ī) The installed HDD has not been initialized.Ĭ) The installed HDD is not compatible with the device or is broken-down. There is an audible warning sound “Di-Di-Di-Didi” after a new bought device starts up. Check to see if the problem is resolved by step 1 through step 3. And if not, please modify the input mode of monitor.Ĥ.

if the output mode of DVR is HDMI output, then the input mode of monitor must be the HDMI input). Please check the input mode of the monitor matches with the output mode of the device (e.g. Verify Input mode of the monitor is correct. Verify the connection cable is good.If there is still no image display on the monitor after rebooting, please check if t he connection cable is good, and change a cable to connect again.ģ. Verify the device is connected with the monitor via HDMI or VGA cable.If not, please connect the device with the monitor and reboot.Ģ. Possible Reasons:Ĭ) Input mode of the monitor is incorrect. Troubleshooting No image is displayed on the monitor after the device starts up normally.

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